Dr. Fredricka Joyner has over three decades of business experience, providing leadership, organization, and community development consulting services to a diverse client list that includes manufacturing and service organizations, professional practices, health and education coalitions, non-profits, government departments, and social service agencies. Over the past five years, Joyner has provided training and consulting services related to managing across the generations. She has also designed and delivered a four-day leadership development curriculum to almost 2000 managers in a global Fortune 500 company. Most recently, she has been providing intensive executive coaching to high potential managers who have been tasked with expanding into international markets.
Fredricka has been with Indiana University for the past ten years and is currently an Associate Professor at the Indiana University East School of Business and Economics where she directs the IU East Center for Leadership Development and the Master's in Management program.She has won a number of awards for her teaching andis an active researcher with numerous publications. She is the lead author of Engineering as a Social Activity: Preparing Engineers to Thrive in the Changing World of Work, which was recently published in the American Journal of Engineering Education – Spring 2012 edition.
Joyner earned her Master’s in Organization Management from Antioch University and her Ph.D. in Community Formation from the Union Institute.
Each three-hour course in this series focuses on key concepts, theories, models, tools, and their applications for effective workplace management. Participants can earn a certificate by completing at least 5 of the 9 scheduled events.
- $50/workshop/group of at least 3 people from the same organization/business
- $50/workshop/when one person registers for at least 5 events (note: this multi-event discount only applies if an individual registers at the same time for at least 5 events. Discount does not apply, nor will refunds be issued for those who register separately for individual events over the course of the year).
- 10% discount for Wayne County Area Chamber of Commerce members
Thursday, December 12, 2013, 1:00 pm - 4:00 pm
Setting clear expectations and monitoring progress against them is a critical skill for frontline managers. Mangers who can align expectations and effectively manage performance maximize the impact of organizational resources and support accomplishment of organizational goals.
Setting Expectations and Managing Performance provides an overview of the critical elements of an effective performance management process. Practical tools that provide the foundation for this process are introduced and explored. Upon completion of this session, participants will be able to:
- Describe the personal and organizational benefits of effective performance management.
- Connect individual work to the priorities of the broader organization.
- Use effective tools and processes to hold individuals accountable for goals, expectations, and progress.
Wednesday, January 15, 2014, 1:00 pm - 4:00 pm
An increasing percentage of work is being done in teams or by individuals directly collaborating with one another. There is also an increase in the kinds of teams being used in work settings, including a rapid increase in virtual teams.
Managing Teams covers many aspects of managing effectively in a team environment, including: a model of effective team functioning, stages of team development and associated issues and actions, tools to increase participation of team members, communication strategies, and tools for planning and expectation setting.
- Describe the personal and organizational benefits of working in teams.
- Describe the attributes of team effectiveness.
- Link their team’s work to the priorities of the broader organization.
- Increase team effectiveness by establishing, communicating and reinforcing shared values and norms.
- Understand the key phases of team development and lead accordingly.
Participants will leave this course well-grounded in key frameworks and tools necessary to work effectively with teams.
Facilitating Meetings for Results
Tuesday, February 11, 2014, 9:00 am - noon
More than 25 million meetings are held every day in the United States with middle managers spending up to 50% of their work week in meetings. Yet, up to ½ of the time spent in meetings is viewed as unproductive. This course offers easy-to-implement tools and techniques to increase the effectiveness of time spent in meetings.
Facilitating Meetings for Results is an experiential course that gives participants the tools they need to achieve intended meeting results. Upon completion of this session, participants will be able to:
- Determine when not to have a meeting
- Distinguish between different types of meeting activities
- Describe the ingredients of an effective meeting
- Apply meeting management tools to meetings for which they are responsible
Participants will leave this course with the tools necessary to achieve immediate, dramatic improvement in the meetings for which they are responsible.
Wednesday, March 12, 2014, 1:00 pm - 4:00 pm
Recent studies, such as the one described in First, Break All the Rules, have highlighted the critical importance of the frontline manager in creating an effective work environment. These studies have also drawn a direct link between the effectiveness of frontline management and the financial success of the organization.
Engaging Employees explores the unique role requirements of frontline management. Upon completion of this session, participants will be able to:
- Describe the value added role of frontline managers in creating an effective work environment
- Understand the role of frontline managers in aligning resources around business objectives and work processes
- Understand the role of frontline managers in helping employees “connect the dots” and make sense out of their work environment
Coaching & Developing
Wednesday, April 9, 2014, 9:00 am - noon
The ability to coach and develop employees is a critical leadership skill. Effective coaching allows managers to leverage and expand their employees’ capabilities and encourages them to develop new, value-added skills. Managers who have the ability to develop others ensure that their organizations have the ability to grow and meet the ever-changing requirements of the business environment.
Coaching and Developing is a hands-on workshop that covers important topics such as: attributes of an effective coach, creating an environment that fosters coaching, planning for impact in coaching sessions, questioning and listening techniques, and application planning. Upon completion of this session, participants will be able to:
- Explain the business and personal case for developing effective coaching habits.
- Apply the EDGE Model and the PDCA Engage Model to coach others effectively.
- Employ strategic questioning and active listening to improve communication.
- Use the SBI Format to frame performance gaps.
- Prepare for a coaching conversation.
Managing Across the Generations (full-day workshop!)
Wednesday, April 23, 2014, 8:00 am - 4:30 pm
For the first time in history, there are four generations working side by side in the workplace. Each generation has some unique characteristics -- differing cultural influences, expecations, work-related values, and needs. This session will provide an oveview of the important differences among these generations and provide clues to effectively managing each group. Participants will leave with a set of practical strategies for working successfully in a multi-generational workforce.
Stephan Belding is the owner and principal consultant for the Millennial Consulting Group, with a primary focus on business leadership training and development in relation to the Millennial Generation. He is also a member of the faculties at the University of Phoenix and Marylhurst facilitating courses in Strategic Management and Leadership.
Stephan earned his MBA in 2002 from the University of Phoenix and a Master of Science in Organization and Management with a specialty in Leadership in 2011 from Capella University and will be continuing work on his doctoral dissertation in Leadership and Change. He was published in the Journal of Leadership Studies with an article entitled Worldviews and Leadership: Thinking and Acting the Bigger Pictures in the Fall of 2011.
Tuesday, May 13, 2014, 1:00 pm - 4:00 pm
In today's turbulent business environment, change has become a way of life and, in order to be successful, managers must be able to manage change. Yet, experts estimate that 50% - 70% of changes fail to deliver desired results. This course offers a set of guidelines and tools that will greatly increase a manager’s ability to effectively implement change.
Championing Change focuses on the primary role of the manager/leader as a change agent. The course introduces frameworks and beginning techniques related to effective change management. Upon completion of this session, participants will be able to:
- Explain the business and personal case for improving their change management skills.
- Describe the costs of mis-managing change.
- Describe the factors that differentiate successful change from unsuccessful change.
- Apply a model to plan and manage change.
- Use change management tools to analyze resistance, communicate effectively and hold others accountable.
Participants will leave this course with a starter set of tools to support effective management of both the people and process aspects of change.