Programs & Services

Management Series

Dr. Fredricka JoynerFredricka Joyner has over three decades of business experience, providing leadership, organization, and community development consulting services to a diverse client list that  includes manufacturing and service organizations, professional practices, health and education coalitions, non-profits, government departments, and social service agencies.  Over the past five years, Joyner has provided training and consulting services related to managing across the generations.  She has also designed and delivered a four-day leadership development curriculum to almost 2000 managers in a global Fortune 500 company.  Most recently, she has been providing intensive executive coaching to high potential managers who have been tasked with expanding into international markets.

Fredricka has been with Indiana University for the past ten years and is currently an Associate Professor at the Indiana University East School of Business and Economics where she directs the IU East Center for Leadership Development and the Master's in Management program.She has won a number of awards for her teaching andis an active researcher with numerous publications. She is the lead author of Engineering as a Social Activity: Preparing Engineers to Thrive in the Changing World of Work, which was recently published in the American Journal of Engineering EducationSpring 2012 edition.

Joyner earned her Master’s in Organization Management from Antioch University and her Ph.D. in Community Formation from the Union Institute.

Each three-hour course in this series focuses on key concepts, theories, models, tools, and their applications for effective workplace management. Participants can earn a certificate by completing at least 5 of the 9 scheduled events.


  • $75/workshop/person
  • $50/workshop/group of at least 3 people from the same organization/business
  • $50/workshop/when one person registers for at least 5 events (note: this multi-event discount only applies if an individual registers at the same time for at least 5 events. Discount does not apply, nor will refunds be issued for those who register separately for individual events over the course of the year).
  • 10% discount for Wayne County Area Chamber of Commerce members


Managing Conflict

Tuesday, September 30, 2014    9:00 am – noon

Managing Conflict is an overview course that introduces methods to proactively and effectively manage the disagreements encountered in manager/leadership positions.  It emphasizes proactive approaches and building long-term positive relationships.  Participants will leave with a beginning set of practical strategies and tactics that can be immediately applied to the disagreements that arise in their daily work lives.

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Influencing Skills

Tuesday, October 7, 2014      1:00 pm – 4:00 pm

Influencing Skills focuses on some of the key skills necessary to use influence, rather than positional authority, to get things done.

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Managing Across the Generations

Wednesday, November 12, 2014       9:00 am – noon

Stephen Belding, MBA, MSOM

For the first time in history, there are four generations working side by side in the workplace.  Each generation has some unique characteristics – differing cultural influences, expectations, work-related values, and needs.  This session will provide an overview of the important differences among these generations and provide clues to effectively managing each group.  Participants will leave with a set of practical strategies for working successfully in a multi-generational workforce.

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Managing Teams

Tuesday, December 9, 2014    1:00 – 4:00 pm

Managing Teams covers many aspects of managing effectively in a team environment, including: a model of effective team functioning, stages of team development and associated issues and actions, tools to increase participation of team members, communication strategies, and tools for planning and expectation setting.  Participants will leave well-grounded in key frameworks and tools necessary to work effectively with teams.

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Coaching and Developing

Thursday, January 22, 2015    9:00 am – noon

Coaching and Developing is a hands-on workshop that covers important topics such as: attributes of an effective coach, creating an environment that fosters coaching, planning for impact in coaching sessions, questioning and listening techniques, and application planning.  Participants will leave with a set of strategies and tools that can be used to create a coaching-rich environment.

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photo of Dana HarrisonDana Harrison is the owner and principle of Synergy Consulting Services, which drives results through clarifying strategy, developing systems and building talent.  Before launching Synergy, Dana was the Director of Talent Acquisition & Leadership Services at ADVISA, a management consulting company based in Carmel, IN.  There, she was responsible for the standardization and development of more than 30 services ADVISA now offers, including launching their coaching practice and overseeing the development of a year-long leadership development program.  Dana’s clients have ranged from start-ups to multi-national companies in the Fortune 200 and included businesses in healthcare, technology, manufacturing, non-profit and professional services.

Prior to ADVISA, Dana was the Executive Director of Dress for Success Indianapolis where she led a five-fold increase in the provision of services to women seeking self-sufficiency.  She has also worked in financial services, manufacturing and education. 

More about Dana and Synergy Consulting Services is at  You can follow her @danasynergy.


Facilitating Meetings for Results

Thursday, February 19, 2015    1:00 – 4:00 pm

Facilitating Meetings for Results is an experiential course that gives participants the tools they need to achieve intended meeting results.  Participants will leave with the tools necessary to achieve immediate, dramatic improvement in the meetings for which they are responsible.

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Setting Expectations & Managing Performance

Tuesday, March 24, 2015       9:00 am - noon

Setting Expectations and Managing Performance provides an overview of the critical elements of an effective performance management process.  Practical tools that provide the foundation for this performance management are introduced and explored.

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Championing Change

Tuesday, April 14, 2015     1:00 – 4:00 pm

Championing Change focuses on the primary role of the manager/leader as a change agent.  Frameworks and beginning techniques related to effective change management are introduced and practiced.  Participants will leave with a starter set of tools to support effective management of both the people and process aspects of change.

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