Programs & Services

Management Series

Dr. Fredricka JoynerFredricka Joyner has over three decades of business experience, providing leadership, organization, and community development consulting services to a diverse client list that  includes manufacturing and service organizations, professional practices, health and education coalitions, non-profits, government departments, and social service agencies.  Over the past five years, Joyner has provided training and consulting services related to managing across the generations.  She has also designed and delivered a four-day leadership development curriculum to almost 2000 managers in a global Fortune 500 company.  Most recently, she has been providing intensive executive coaching to high potential managers who have been tasked with expanding into international markets.

Fredricka has been with Indiana University for the past ten years and is currently an Associate Professor at the Indiana University East School of Business and Economics where she directs the IU East Center for Leadership Development and the Master's in Management program.She has won a number of awards for her teaching andis an active researcher with numerous publications. She is the lead author of Engineering as a Social Activity: Preparing Engineers to Thrive in the Changing World of Work, which was recently published in the American Journal of Engineering EducationSpring 2012 edition.

Joyner earned her Master’s in Organization Management from Antioch University and her Ph.D. in Community Formation from the Union Institute.

Each three-hour course in this series focuses on key concepts, theories, models, tools, and their applications for effective workplace management. Participants can earn a certificate by completing at least 5 of the 9 scheduled events.


  • $75/workshop/person
  • $50/workshop/group of at least 3 people from the same organization/business
  • $50/workshop/when one person registers for at least 5 events (note: this multi-event discount only applies if an individual registers at the same time for at least 5 events. Discount does not apply, nor will refunds be issued for those who register separately for individual events over the course of the year).
  • 10% discount for Wayne County Area Chamber of Commerce members

Engaging Employees   -- POSTPONED

Wednesday, March 12, 2014,  1:00 pm - 4:00 pm
Community Room, Whitewater Hall

Recent studies, such as the one described in First, Break All the Rules, have highlighted the critical importance of the frontline manager in creating an effective work environment.  These studies have also drawn a direct link between the effectiveness of frontline management and the financial success of the organization.

Engaging Employees explores the unique role requirements of frontline management.  Upon completion of this session, participants will be able to:

  • Describe the value added role of frontline managers in creating an effective work environment
  • Understand the role of frontline managers in aligning resources around business objectives and work processes
  • Understand the role of frontline managers in helping employees “connect the dots” and make sense out of their work environment

Coaching & Developing

Wednesday, April 9, 2014,  9:00 am - noon
Community Room, Whitewater Hall

The ability to coach and develop employees is a critical leadership skill.  Effective coaching allows managers to leverage and expand their employees’ capabilities and encourages them to develop new, value-added skills.  Managers who have the ability to develop others ensure that their organizations have the ability to grow and meet the ever-changing requirements of the business environment.

Coaching and Developing is a hands-on workshop that covers important topics such as: attributes of an effective coach, creating an environment that fosters coaching, planning for impact in coaching sessions, questioning and listening techniques, and application planning.  Upon completion of this session, participants will be able to:

  • Explain the business and personal case for developing effective coaching habits.
  • Apply the EDGE Model and the PDCA Engage Model to coach others effectively.
  • Employ strategic questioning and active listening to improve communication.
  • Use the SBI Format to frame performance gaps.
  • Prepare for a coaching conversation.

Register Now!

Managing Across the Generations (full-day workshop!)

Wednesday, April 23, 2014, 8:30 am - 4:00 pm
Community Room, Whitewater Hall

For the first time in history, there are four generations working side by side in the workplace.  Each generation has some unique characteristics -- differing cultural influences, expecations, work-related values, and needs.  This session will provide an oveview of the important differences among these generations and provide clues to effectively managing each group.  Participants will leave with a set of practical strategies for working successfully in a multi-generational workforce.

photo of Stephan Belding

Stephan Belding is the owner and principal consultant for the Millennial Consulting Group, with a primary focus on business leadership training and development in relation to the Millennial Generation. He is also a member of the faculties at the University of Phoenix and Marylhurst facilitating courses in Strategic Management and Leadership.

Stephan earned his MBA in 2002 from the University of Phoenix and a Master of Science in Organization and Management with a specialty in Leadership in 2011 from Capella University and will be continuing work on his doctoral dissertation in Leadership and Change. He was published in the Journal of Leadership Studies with an article entitled Worldviews and Leadership: Thinking and Acting the Bigger Pictures in the Fall of 2011.

Register Now!


Championing Change

Tuesday, May 13, 2014,  1:00 pm - 4:00 pm
Community Room, Whitewater Hall

In today's turbulent business environment, change has become a way of life and, in order to be successful, managers must be able to manage change.  Yet, experts estimate that 50% - 70% of changes fail to deliver desired results.  This course offers a set of guidelines and tools that will greatly increase a manager’s ability to effectively implement change.

Championing Change focuses on the primary role of the manager/leader as a change agent.  The course introduces frameworks and beginning techniques related to effective change management.  Upon completion of this session, participants will be able to:

  • Explain the business and personal case for improving their change management skills.
  • Describe the costs of mis-managing change.
  • Describe the factors that differentiate successful change from unsuccessful change.
  • Apply a model to plan and manage change.
  • Use change management tools to analyze resistance, communicate effectively and hold others accountable.

Participants will leave this course with a starter set of tools to support effective management of both the people and process aspects of change.