Payments

Refunds

Credit hour and directly related fees are refundable upon your official withdrawal from a course according to the schedule below. All refunds will be either mailed to your home address or directly deposited into your personal checking account. Be sure to keep your address current by using Onestart or by contacting the Office of the Registrar.

Direct Deposit of Refunds

You can now direct deposit your refunds to your checking or savings accounts with your IU login on Onestart. Click on the appropriate link on the left side of the page after login.

Refund Schedule

Refer to the campus academic calendars for refund dates. Refunds are based on the following schedules:

Nine- to Fourteen-Week Courses
Withdrawal Period Refund
First week of class 100% of course-related activity and technology fees
Second week of class 75% of course-related fees
Third week of class 50% of course-related fees
Fourth week of class 25% of course-related fees
After fourth week No refund
Five- to Seven-Week Courses
Withdrawal Period Refund
First week of class 100% of course-related activity and technology fees
Second week of class 50% of course-related fees
After second week No refund
Two- to Four-Week Courses
Withdrawal Period Refund
First and second day of class 100% of course-related activity and technology fees
Third and fourth day of class 50% of course-related fees
After fourth day No refund
One-Week Courses
Withdrawal Period Refund
First day of class 100% of course-related activity and technology fees
Second day of class 50% of course-related fees
After second day No refund

How the Refund Process Works

From time to time students have a refundable credit balance on their IUE Bursar account. This can be a result of one or more of the following situations.

  • We have received a credit transmission from the Financial Aid Office for you.
  • We have received a bank loan from your loan processor or bank.
  • You have dropped a class.
  • You have been granted an appeal on forfeited fees.
If you have a credit balance

If one of these actions results in a credit balance on your account, and you are eligible for a refund, we do the following.

  1. We receive credit balance reports at least once a week, more often during peak times.
  2. We review the report to determine if a refund is appropriate.
    For example students must be enrolled in a required number of hours to qualify for certain types of aid and must be in that required number of hours at the time we authorize a refund.
  3. Following the review process, we post an entry on the student account. This entry shows as a negative charge that reduces the credit balance to $0. This charge has a description of "Refund" and appears on the student account as well as OneStart.
  4. On the following morning, we run a process called the "refund queue". This process takes all refund entries and electronically sends them to the University financial system where they are formatted for check printing. If you have signed up for Direct Deposit, it is also at this point that the information is formatted for transmission to your bank. Note: Credits resulting from credit card payments will be refunded to the credit card.
  5. The same afternoon, the financial system routes the formatted check to file to the check printing service. The checks are printed and placed in the mail the same day. In similar fashion, the formatted direct deposit file is sent to the Federal Reserve, where it is available for transmission to all the various banks and credit unions that are applicable.
  6. Direct Deposits could be posted to the student checking/savings account the following day, although your banking institution determines the actual processing time at this point. You are encouraged to check with your banking institution to determine that the funds are on deposit and available.
  7. Paper checks are sent via first-class postage to the address on file with the Office of the Registrar. Addresses may be updated online using OneStart.

If you’re expecting a refund from the IUE Bursar

You can visit OneStart to check the status of your refund.

Refund by Direct Deposit

Direct Deposit allows you to receive your refund directly into your checking/savings account. You can elect to receive your refund via direct deposit by signing up online. If you have not established your Direct Deposit account, read the following on the processing of your paper refund check.

Add two business days to the date shown for the refund check to be queued and printed (or for the processing of your Direct Deposit), Please remember to allow a reasonable time for the mail delivery of your refund. If your refund includes semester financial aid, please remember that regulations restrict our earliest disbursement date. Remember that the check will be mailed to the local address you have on file with the Registrar…you can also update your address through OneStart.

If a credit balance results from the posting of aid, our office authorizes the processing of a refund check for mailing to the student’s address on record (or for the processing of Direct Deposit). These refunds:

  1. Cannot be mailed or direct deposited unless and until all eligibility and timeline requirements have been met by the student.
  2. Cannot be released any earlier than the disbursement “start date” for the semester and are expected to be disbursed by the first day of classes, and they
  3. Cannot be processed after the ‘start date” until we receive the proceeds from the Financial Aid Office or your lender. In other words if all necessary transactions have passed to your bursar account in a timely fashion, you may expect to have your aid refund in hand by the first day of classes. Our office makes every attempt to have refunds processed earlier, but we are restricted by these regulations.

Reasons for possible delays in refunds

  • No signed Title IV Authorization form on file
  • Eligibility problems
    • Not enrolled in enough hours
    • Changed class standing
    • Prior term debts
    • Flagged by Student Loan Administration: Past due loan debts, required exit interview, etc.
    • Original payment was made by personal check (we will wait 30 days from the date the check was posted to your account before we will refund any credits to ensure the check clears the bank.)
    • You have not signed your promissory note for a Perkins Loan.
    • Your correct mailing address is not on file at the Office of the Registrar.

(The “start date” has been established by the federal government as “the 10th day before the official start date for classes). Please also remember that our office receives new disbursements on a daily basis throughout the semester, so apply early to ensure your earliest possible receipt of funds.)

Note: Processing student refunds is an expensive procedure involving both the Bloomington and East campuses through a statewide computer network. Because of this, only refunds for credit balances greater than $10.00 will be refunded. Credit balances of less than $10.00 must be handled separately.

Tuition Refund Appeals Procedure

Students have the right to appeal for a refund of tuition if there is a significant or unusual circumstance that causes their withdrawal from class after the normal refund period.

The procedure for appeal is as follows:

After withdrawal from the class, you are required to submit a letter to the Refund Appeals Committee. This letter may be delivered to the Dean of Students Office located in Whitewater 101D, or sent as an email attachment to Amber Hall, aschepma@iue.edu. The letter will then be forwarded to the Refund Appeals Committee.

Your letter to the Refund Appeals Committee should include your contact information: Name, Student Number, Address and Phone Number

Please address your appeal letter to:

Dean of Students Office
Attn:  Refund Appeals Committee
Indiana University East
2325 Chester Blvd.
Richmond IN 47374

  • Explain the basis for your appeal. This will typically be a description of the circumstances that prevented you from withdrawing from the course or courses in question. Be sure to specify the course name and number, and semester (Spring, Fall, Summer I or Summer II).
  • Include any supporting documentation that might be useful to substantiate your case such as: a print out showing your attempt to withdraw from a class, an error report if there was a technical problem, medical documentation, correspondence with a faculty member or advisor, etc.

Once an appeal is submitted, it is forwarded to the Refund Appeals Committee for consideration.  When a committee recommendation has been determined, the Dean of Students will communicate the decision to you in writing.